Privacy Policy

This Privacy Policy describes how Viti Collection and its affiliates collect, use, share, protect, or otherwise process your information/personal data through our website www.viticollection.com .

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This includes but is not limited to:

Personal data/information provided to us during sign-up, registration, or use of our Platform, such as:

• Name
• Date of birth
• Address
• Telephone/mobile number
• Email ID
• Proof of identity or address

Sensitive personal data (with your consent), such as:

• Bank account details
• Credit/debit card or other payment instrument information
• Biometric data (e.g., facial features or physiological information for certain features on the Platform)
• Transaction-related information
• Behavioral and preference tracking information collected and analyzed on an aggregated basis
• Information collected by third-party business partners (governed by their respective privacy policies)

If you receive any email or call from a person/entity requesting sensitive personal data like debit/credit card PINs, net banking, or mobile banking passwords, do not provide such information. If you have already shared such details, report it immediately to the appropriate law enforcement agency.

We use your personal data to provide and enhance the services you request. This includes:

• Assisting sellers and business partners in handling and fulfilling orders
• Enhancing customer experience
• Resolving disputes and troubleshooting problems
• Informing you about online and offline offers, products, services, and updates
• Customizing your experience
• Detecting and preventing fraud, errors, or other criminal activity
• Enforcing our terms and conditions
• Conducting marketing research, analysis, and surveys
• Any other purposes as described at the time of collection

If we use your personal data for marketing, we will provide you with an option to opt out.

We may share your personal data in the following cases:

• Internal Sharing: Within our group entities, corporate entities, and affiliates to provide access to services and products (you may opt out of such marketing communications).
• Third-Party Sharing: With third parties such as sellers, business partners, logistics partners, payment service providers, and reward programs to facilitate services and transactions.
• Legal & Compliance: With government or law enforcement agencies if required by law, court orders, or legal processes.
• Fraud & Security: To third parties, law enforcement, or rights owners to enforce our Terms of Use or Privacy Policy, or to protect users or the public.

We adopt reasonable security practices to protect your personal data from unauthorized access, disclosure, loss, or misuse. When accessing your account information, we follow security guidelines and offer a secure server.

However, data transmission over the internet is not completely secure. By using the Platform, you accept the security risks inherent in online data transmission. You are responsible for protecting your login credentials and account information.

You can delete your account through your profile settings on the Platform. Deleting your account will result in the loss of all related information. You may also request deletion by contacting us. However, account deletion may be delayed if:

• There are pending grievances, claims, shipments, or services
• Data needs to be retained for legal or fraud-prevention purposes

We retain your personal data only as long as necessary for the purposes it was collected or as required under applicable laws. Some anonymized data may be retained for analytical and research purposes.

You have the right to access, rectify, and update your personal data through the functionalities provided on the Platform

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.

If you provide personal data about other individuals, you represent that you have the authority to do so and that we may use the information as per this Privacy Policy.

You consent to us and our affiliates, partners, and marketing channels contacting you via SMS, instant messaging apps, calls, and emails. You may withdraw your consent by writing to our Grievance Officer at the provided contact details, mentioning “Withdrawal of consent for processing personal data.” We may verify such requests before processing them. However, withdrawal of consent is not retrospective and may impact your access to our services.

We may update this Privacy Policy periodically to reflect changes in our information practices. Significant changes may be communicated as required under applicable laws. Please review this Privacy Policy periodically for updates.